| 1. How do I log
into My Account? |
Go
here to update your account information.
By logging into your account, you may:
- check your order status
- update your account information
- email us with problems about your
order
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| 2. Is it safe to
buy online using this Web site? |
- This Web site uses secure socket layer
technology to protect your information,
the industry-standard method for protecting
web communications.
- We do not hold your credit card information
on file. Your credit card information
is securely passed to payment processing.
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| 3. How do I check
my order status? |
You can check your order status by logging
into your account. Once we ship your order,
your order status will change from "accepted"
to "shipped" and the UPS tracking
number will appear. With this tracking
number you can visit the UPS Web site
and see where your order is.
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| 4. What if there
is a problem with my order? |
If you have a problem with your order,
you can either contact us by email or
contact us by phone.
By Email: Log into your account, and
choose "problem with my order".
Enter the details of your order problem
and we will respond ASAP.
By Phone: You may also contact us by
phone at (516) 796 - 1160. If you wish
to speak with someone, you must call
during our store
hours (see below).
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| 5. What are your
store hours? |
During our store hours, you may contact
us by phone to speak with customer help.
Store Hours:
Thursday and Friday: 12pm to 9pm EST
Saturday and Sunday: 10am to 6pm EST
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